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ECRT/Effort Reporting Frequently Asked Questions for Certifiers and Principal Investigators

 

How do I get access to the site?

Who do I contact to get my access restored when I am notified that my access/account was deactivated?

Which web browsers are compatible with the ECRT system?

I receive an error message which states the system is down or unavailable. What should I do?

Does ECRT allow users to navigate using the Back and Forward Internet options?

How do I know when a certification period has begun?

How do I determine which period(s) I need to certify?

Why do I have two ECRT cards for overlapping periods?

At least one of the certification periods located under my View Period drop down menu is highlighted yellow. Why?

How do I certify my effort in the ECRT system?

What does my computed effort percents represent and how is it calculated on my ECRT card?

Can certification percents be entered into the Certified Effort Column using decimals?

The information on my ECRT card is incorrect. Who should I contact in order to get my information corrected?

I received the error message, “Only numeric values are allowed” when I entered in my certified effort on the ECRT card. Why?

I received the error message, “The certification is below/above the valid range of 99” after I entered in my certified effort on the ECRT card. Why?

How do I get ECRT to capture all of my certified percents at once?

How do I confirm whether or not ECRT accepted my certification?

The status line of my ECRT card changed from Not Certified/Not Processed to Certified/Not Processed.  Should the card still be listed under the Certify/View My Effort screen?

I have certified my effort, yet I am still receiving past due notifications. What should I do?

I manually certified my ECRT card (effort certification), why am I still receiving over due notices?

 

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